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Sunday, April 21, 2013

Experience with Yun Nam Haircare

Last few weeks ago, I came across a good deal on streetdeal.com byYun Nam Haircare. They were offering their award winning 3-in-1 hair & scalp intensive herbalogy treatment and 1 set of hair care products which consist of Yun Nam's shampoo, conditioner and nutritional lotion for only RM 2. 

YES!! FOR ONLY RM 2!!

Without much hesitation, I bought 2 vouchers for Bear and myself. We called and made appointment with Yun Nam. Both of us can't wait to see the condition of our scalps and get a super cheap, yet professional hairwash. That was the only reason I bought the deal. If they were to ask me to sign up for any packages which cost a bomb, I will tell them the real truth why I even step into the outlet.

After setting the appointment date, Yun Nam was very nice to call me a day before to remind me about it. They even called an hour before the appointment time to remind me once again. When we arrived, the HQ called one last time to make sure that I was in the outlet. Well, that was one good impression made on friendliness.

First complain. When we arrived, the receptionist registered us and asked us to wait. It is normal to wait, but hey! Don't you think making customers wait for more than 30minutes is a little too much??? However, I told myself that it is a good day and patience is a virtue so I kept it to myself. I did tell Bear that I'm fuming but I did not explode.


My consultant was a small but loud lady. She wasn't as friendly as the impression I got from the HQ department. She asked me questions about my hair and daily habits that could affect my hair health, I answered them and that's it! Then, she scanned my scalp and kept telling me how bad my dandruff was with constant criticism tone. It was good to know that I have dandruff problem so that I can take actions on it, but no need to say until so jia lat like I'm going to die of dandruff if I don't get my treatment in Yun Nam. OK, I may exaggerate but her speech really did make me feel that way. And here I am, thinking that they are the professionals and are trained to talk in a friendly and polite manner with customers. I remembered many years ago, I used to visit Marie France Bodyline with my mum to get her treatment. Those consultant there are top! They served my mum AND MYSELF (even though I was not their customers) like royalties. We get hot tea served in nice cup, constant conversation with consultant or therapists and they make sure that our needs were met.

After all the heart-breaking news, my consultant brought me to their saloon where treatments are done. I remember Marie France's treatment rooms were nice and classy, but Yun Nam's look like an ordinary saloon that charge RM15-20 for a haircut. Secret Hair and Makeup Saloon, which Bear visits regularly was 10X better looking. My consultant was actually nice to make me ginseng tea in styroform cup. Bear's consultant didn't make him any! She got my hair washed, applied herbs onto my scalp and left me alone in the saloon.


Thankfully, Bear came not long after that and he sat beside me. His consultant was even worse. She looks very cold, not friendly at all. And as I mentioned earlier, she did no serve him with any tea. Bear also told me that she washed his hair like scrubbing stained-floor. It was like he owed her the previous life (we don't actually believe in that though) and she was taking revenge on him by reaping his scalp off. I did not really trust him because I simply believe that these people are professionals, they know how to wash hairs. Same like my consultant, she left Bear after applying herbs.



We were left all by ourselves while waiting for the herbs to absorb into our scalp. After about 40 minutes or so, Bear's consultant came to get his hair washed again while I wait for mine. His consultant blew his hair dry and brought him to the consultation room for a chat while I continue to wait for my consultant. Bear came back to me later telling me that his consultant suggested treatment for him as his condition were quite severe. Minutes later, Bear's consultant came and helped me to wash my hair. Man, Bear was more than 100% right. She really did scrub my head with all her strength and might!! My consultant was still nowhere to be seen when she blew dry my hair. So much for sticking to one consultant huh..

In conclusion, my experience with Yun Nam Haircare was not as good as I expected it to be. Making us wait at the reception or more than 30minutes was bad. Constant criticism about my head was a minus point. Leaving me alone in the saloon and don't appear ever since make me feel like that will be the first and last time I visit that orange-painted place. Maybe I paid only RM 2 hence, I don't deserve their royalty services. Well, that I can't complain..

5 comments:

Norshazlin Che Adnan said...

I just experiencing your experience.they made the offer voucher then treat us like that. I would never ever walk into that ever again.thanks for sharing. I feel what u felt.

Kena Kau Kau said...

Yun Nam is really a slaughter place. They will slaughter your wallet from the day you walked in. First they did a scan on your scalp. Sure, they will tell you your hairs risk falling and your scalp has dandruff even though you have none. All these give them rooms to attack your wallet. Once you have accepted a package cost ten of thousands of ringgit, later trip they scan your scalp again and tell you something else. You are again proposed for another package that cost you another ten of thousands of ringgit. Your purse starts to bleed. You really feel the pinch. After a few trips, everytime they scan, they will tell you another story about your hair. Again they propose another package to reduce your oil, increase your hair thickness, strengthening etc etc. Normally you would refuse but everyday you meet them, they will pester you again and again to take additional packages to protect your hair. So if you are soft hearted, you get slaughtered again like a lamb. By now, if you sit down and calculate how much you have signed up, RM40K is now gone from your credit cards. Now I entering the 3rd months, hair don't seem to grow but 40k already committed. What can I do? Leave or let them continue slaughter me. If I leave and missed a session, they will call you up for next appointment cos I still have many months of sessions left. Continue and they will continue to propose more packages. The highest cost I learned from them can reach RM200k. WTF? What can I do now? To complain to the tribunal? To keep quiet and let it be? Mind you. Our costs now comes with 6% gst. But they never give you a proper gst invoices but a small slip like a simplified invoice. Can someone teach what to do next? God grief. I have fallen into a con job.

Kena Kau Kau said...

I am sick everytime they propose a new package to me. I wonder how those customers stand them. They have many on going customers, you know. I am sure nit all of them are rich like me. God bless. What's happening today?

siewkun wong said...

I am exactly in your position KKK. I was recommended to buy the Reju package for falling hair which cost me RM27,000. Then they said I have Malasisa problem, a kind fungus infected scalp n want to me to buy RM18,000 package for this problem. I felt I have been robbed as they come to u package after package of such high cost. I will stop taking up new package with them n insist in completing the existing packages n then stop altogether going there. Now I have busted my credit limit due to buying their packages. It is getting worse each time going there as they keep pestering u to buy their stating different types of problems u have in ur hair.

siewkun wong said...

I am exactly in your position KKK. I was recommended to buy the Reju package for falling hair which cost me RM27,000. Then they said I have Malasisa problem, a kind fungus infected scalp n want to me to buy RM18,000 package for this problem. I felt I have been robbed as they come to u package after package of such high cost. I will stop taking up new package with them n insist in completing the existing packages n then stop altogether going there. Now I have busted my credit limit due to buying their packages. It is getting worse each time going there as they keep pestering u to buy their stating different types of problems u have in ur hair.