Last few weeks ago, I came across a good deal on streetdeal.com byYun Nam Haircare. They were offering their award winning 3-in-1 hair & scalp intensive herbalogy treatment and 1 set of hair care products which consist of Yun Nam's shampoo, conditioner and nutritional lotion for only RM 2.
YES!! FOR ONLY RM 2!!
Without much hesitation, I bought 2 vouchers for Bear and myself. We called and made appointment with Yun Nam. Both of us can't wait to see the condition of our scalps and get a super cheap, yet professional hairwash. That was the only reason I bought the deal. If they were to ask me to sign up for any packages which cost a bomb, I will tell them the real truth why I even step into the outlet.
After setting the appointment date, Yun Nam was very nice to call me a day before to remind me about it. They even called an hour before the appointment time to remind me once again. When we arrived, the HQ called one last time to make sure that I was in the outlet. Well, that was one good impression made on friendliness.
First complain. When we arrived, the receptionist registered us and asked us to wait. It is normal to wait, but hey! Don't you think making customers wait for more than 30minutes is a little too much??? However, I told myself that it is a good day and patience is a virtue so I kept it to myself. I did tell Bear that I'm fuming but I did not explode.
My consultant was a small but loud lady. She wasn't as friendly as the impression I got from the HQ department. She asked me questions about my hair and daily habits that could affect my hair health, I answered them and that's it! Then, she scanned my scalp and kept telling me how bad my dandruff was with constant criticism tone. It was good to know that I have dandruff problem so that I can take actions on it, but no need to say until so jia lat like I'm going to die of dandruff if I don't get my treatment in Yun Nam. OK, I may exaggerate but her speech really did make me feel that way. And here I am, thinking that they are the professionals and are trained to talk in a friendly and polite manner with customers. I remembered many years ago, I used to visit Marie France Bodyline with my mum to get her treatment. Those consultant there are top! They served my mum AND MYSELF (even though I was not their customers) like royalties. We get hot tea served in nice cup, constant conversation with consultant or therapists and they make sure that our needs were met.
After all the heart-breaking news, my consultant brought me to their saloon where treatments are done. I remember Marie France's treatment rooms were nice and classy, but Yun Nam's look like an ordinary saloon that charge RM15-20 for a haircut. Secret Hair and Makeup Saloon, which Bear visits regularly was 10X better looking. My consultant was actually nice to make me ginseng tea in styroform cup. Bear's consultant didn't make him any! She got my hair washed, applied herbs onto my scalp and left me alone in the saloon.
Thankfully, Bear came not long after that and he sat beside me. His consultant was even worse. She looks very cold, not friendly at all. And as I mentioned earlier, she did no serve him with any tea. Bear also told me that she washed his hair like scrubbing stained-floor. It was like he owed her the previous life (we don't actually believe in that though) and she was taking revenge on him by reaping his scalp off. I did not really trust him because I simply believe that these people are professionals, they know how to wash hairs. Same like my consultant, she left Bear after applying herbs.
We were left all by ourselves while waiting for the herbs to absorb into our scalp. After about 40 minutes or so, Bear's consultant came to get his hair washed again while I wait for mine. His consultant blew his hair dry and brought him to the consultation room for a chat while I continue to wait for my consultant. Bear came back to me later telling me that his consultant suggested treatment for him as his condition were quite severe. Minutes later, Bear's consultant came and helped me to wash my hair. Man, Bear was more than 100% right. She really did scrub my head with all her strength and might!! My consultant was still nowhere to be seen when she blew dry my hair. So much for sticking to one consultant huh..
In conclusion, my experience with Yun Nam Haircare was not as good as I expected it to be. Making us wait at the reception or more than 30minutes was bad. Constant criticism about my head was a minus point. Leaving me alone in the saloon and don't appear ever since make me feel like that will be the first and last time I visit that orange-painted place. Maybe I paid only RM 2 hence, I don't deserve their royalty services. Well, that I can't complain..